SROA Soundboard

SROA SoundBoard -- Molly Patt

Molly Patt is the radiation oncology department administrator at the Cleveland Clinic Taussig Cancer Center. Patt joins SROA to share her experience of implementing a visual management board that is utilized within her department by Patient Service Specialists. Pratt discusses what the visual management board is used for, how her staff is able to use the information, how the team was able to implement workflow processes that are successful and how weekly huddles have empowered staff.

Patt was a poster presenter and this podcast was recorded at the 2019 Annual Meeting in Chicago, IL.

In this episode, you will hear about

• Concept of weekly huddles (0:26)
• Staff's response to weekly huddles (3:02)
• How long it took staff to have fun with the huddles (4:24)
• Improvements in operational outcomes (5:19)
• Different responsibilities of staff in weekly huddles (6:50)
• Advice to administrators (8:17)
• What the visual board looks like (9:46)
• How huddles work (10:26)
• Feedback from staff (11:01)
• Some improvements for the huddles (12:05)

SROA Soundboard -- Jennifer Moss

Workplace burnout is a pressing issue that has received widespread media attention, and the pandemic has only made it worse.

Jennifer Moss uses academic research, case studies and data to discuss workplace burnout with SROA, while talking about workplace burnout for healthcare workers during the pandemic.

Jennifer is an international public speaker, a workplace happiness expert and an award-winning author. Jennifer writes on HR-related issues such as burnout and workplace happiness for Harvard Business Review, SHRM, and Forbes. She is the best-selling and award-winning author of "Unlocking Happiness At Work."

 

In this episode you'll hear about:

• Researching and studying burnout (0:29)
• Why it's taken so long to give burnout attention (1:40)
• WHO classification of burnout (3:30)
• How administrators can help employees with burnout during the pandemic (5:18)
• Creative solutions to burnout (8:27)
• How the pandemic will shift the conversation about burnout (12:16)
• Burnout pebbles (15:25)
• Micro projects to tackle burnout (20:22)
• How to effectively approach burnout with employees (24:29)
• Rethinking Burnout and new insights (27:47)
• Release date of the next book (32:37)

 

SROA SoundBoard - Bisham Chera, MD

Dr. Bisham Chera is the Associate Chair of Clinical Operations and Improvement, Director of Patient Safety and Quality in the Department of Radiation Oncology at the University of North Carolina School of Medicine. Dr. Chera discusses the precautions, screening processes, and patient care steps in his department, and at UNC hospitals during the COVID-19 pandemic.

 

In this episode, you'll hear about:

• Actions taken by UNC during the pandemic (0.28)
• Patient prescreening measures (2:23)
• Test results for COVID-19 (4:40)
• Sanitation practices in radiation oncology (5:39)
• Shortage of PPE and patient education (7:23)
• How the pandemic will improve telehealth for radiation oncology (9:40)
• Safety and quality changes in radiation oncology from the pandemic (12:07)
• Advice to help get through this pandemic (13:14)

SROA SoundBoard -- Sarah Lombardi

 

In this quality and safety Q&A recorded at the 2019 Annual Meeting, Sarah Lombardi discusses how to educate industry leaders on the value of building a resilient safety culture in radiation oncology. Sarah Lombardi is the Regional, Quality, and Safety Coordinator for the Department of Radiation Oncology at Yale New Haven Hospital.

 

In this episode, you’ll hear about:

• Responsibilities of a quality and safety coordinator (0:29)
• Importance of a quality and safety coordinator in an organization (2:16)
• Biggest challenges of the role (2:56)
• Training from therapist to quality and safety coordinator (4:05)
• Priority of the position in cancer care (5:07)
• Working with quality and safety committees within the organization (5:58)
• Reporting incidents and systems in place  (6:49)
• How the role is evolving (7:35)
• Accreditation and improvements in safety and radiation therapy (8:39)
• Importance of the role within an organization (9:22)

SROA Soundboard -- Kim Lear

Kim Lear is a writer and researcher who explores how emerging trends impact the future of our workforce and marketplace. As the founder and content director of Inlay Insights, Kim is at the forefront of cutting edge research to uncover cultural shifts that revolutionize how organizations engage employees and consumers. She is known for her ability to use a mix of data, storytelling, humor, and actionable takeaways to discuss the trends that most impact the bottom line of organizations. Previously, Kim was the content director at a research firm dedicated to generational and Millennials trends. Her undergrad research is around Baby Boomers and longevity. Her post-grad work is around Millennials and social media networks.

Recorded at the 2019 Annual Meeting in Chicago, IL, Kim talks about generations in the workplace.

In this episode, you’ll hear about:

• Myths surrounding the multigenerational workforce? (0:17)
• Why generations are a hot topic (1:46)
• Generational hazing (2:06)
• Why every generation thinks the other generations are wrong (2:56)
• Generations and inclusivity (4:22)
• How to bridge gaps between generations (5:53)
• The struggle of knowing how to "turn off" (8:10)
• What leaders need to know for managing a multigenerational workforce (11:16)

SROA Soundboard -- Anne Hubbard

Anne Hubbard is the Director of Health Policy for the American Society for Radiation Oncology. As Director of Health Policy, Ms. Hubbard leads efforts to inform Medicare and private payer policies that impact the practice of radiation oncology. This includes oversight of the CPT and RUC process, coding and coverage policies, as well as the development of an Alternative Payment Model for Radiation Oncology. 

Recorded at the 2019 Annual Meeting in Chicago, IL, Anne talks about the upcoming Radiation Oncology Alternative Payment Model.

In this episode, you’ll hear about:

• Is the ROAPM what people were hoping for? (0:27)
• Impact on quality of care (1:27)
• 40% sample trial (2:04)
• Impact on workload (2:42)
• Economics for practice settings (3:24)
• Case rates for different modalities or cancer-specific (4:04)
• Data collection (4:31)
• New technologies or service line (5:22)
• Reconciliation and payment withholding (6:47)
• Episode Based Payments calculation (8:10)
• Potential change between the proposed model and final rule (8:50)
• CMS budget target and bundling (10:26)
• Speed of reimbursement (11:10)
• Key takeaways for Radiation Oncology Administrators (12:13)