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A podcast for radiation oncology administratiors
Episodes
Monday Aug 31, 2020
Monday Aug 31, 2020
Eric LoMonaco, Director of Diagnostic and Interventional Radiology at Community Hospital in the Monterey Peninsula. LoMonaco joins SROA Soundboard - a podcast for SROA to discuss how he improved patient experience at Community Hospital.
LoMononco presented at the 2019 Annual Meeting.
In this episode you'll hear about:
- How consumerism is changing
- What patient experience means
- Excellence 24/7
- Changes implemented to improve patient experience
- Staff response to changes
- How long to start to make changes
- Effects on other departments
- Tips to healthcare leaders
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