SROA SoundBoard - The Successful Manager with James Potter

James Potter, Author of The Successful Manager, joins SROA Soundboard. He explains his background, what differences there are between leadership and management training, and some resources that employees can give their managers.

1. Tell me briefly about your background and why you wrote The Successful Manager? (0:27)
2. What is the difference between leadership training and management training? (2:00)
3. Why is the “figure it out approach” the norm when people are promoted to a management role? (3:12)
4. In your 1st chapter you write, “becoming a top-tier manager should be your number one professional goal.” Why do you make such a bold statement? (4:34)
5. What is the hardest part about being a great manager? (5:45)
6. Where does the input from the self-reflection? At what do you go out and get external input for self-reflection? (6:32)
7. Chapter 2 is called “The Seven Characteristics of Great Managers.” Why is this the 2nd chapter, and how do people develop those characteristics? (7:50)
8. How do you give yourself permission on the things you didn’t get better at? (12:00)
9. What are the best resources employers can give managers to become more effective? (13:57)
10. How can leaders support their managers in this new hybrid work environment we find ourselves in? (15:13)
11. Every great book has “Aha!” moments readers can connect with. What are the ones from your book that people have shared with you? (17:33)
12. What key takeaways would you share with healthcare administrators specifically regarding management and your book? (19:37)
13. What is not in the book that would be relevant to healthcare administrators? (21:00)
14. Is there a Successful Manager 2.0 book planned? (22:03)